Description
The Senior Commercial Manager is responsible for leading and growing a portfolio of operator partnerships across regulated global markets. The role is accountable for delivering portfolio revenue growth through structured account management, disciplined forecasting, and the execution of multi-year Strategic Account Plans aligned to regional commercial priorities.
Operating as a senior commercial partner to customers and internal stakeholders, the Senior Commercial Manager combines strategic planning with hands-on account leadership. The role requires the ability to identify scalable growth opportunities across products, markets, and partnerships while ensuring best-in-class account management standards across the portfolio.
Working closely with the wider Commercial team and cross-functional stakeholders across Product, Marketing, Compliance, Finance, and Technology, the Senior Commercial Manager plays a key role in shaping customer strategy, influencing product direction through market insight, and driving consistent commercial performance across multiple jurisdictions.
Responsibilities:
- Own and grow a portfolio of customers which will contain a mixture of strategic and high-value operator accounts and lower value operators likely local only to one region.
- Develop, maintain and execute structured Strategic Account Plans outlining revenue targets, growth levers, competitive positioning, and execution timelines.
- Lead QBRs with customers independently and in-support of strategic accounts, providing insights, recommendations and areas of strategic focus.
- Represent Aristocrat Interactive at key industry events (G2E, ICE, SBC, etc.)
- Lead both simple pricing and contractual negotiations and support more senior commercial team members in more complex negotiations.
- Consistently achieve revenue targets and maintain disciplined forecasting and revenue planning.
- Drive product adoption and performance optimisation across regions.
- Handle and prioritise customers daily issues in conjunction with internal support functions.
- Identify and develop business opportunities with your customers by upselling and cross-selling new and existing products and features, content, marketing / promotional, and new market opportunities.
- Identify and co-ordinate training requirements and ensure educated delivery of both marketing and technical documentation.
- Be both literate and curious with regards to data and run tracking, reporting, and analysis of KPIs.
- Provide customer and market intelligence to inform regional strategy.
- Influence product roadmap through aggregated portfolio insight.
- Mentor Commercial Managers and embed best in class account management standards.
- Partner with Product, Marketing, Compliance, Finance, and Technical teams globally.
- Provide structured customer insight to inform priorities.
- Escalate commercial risks and opportunities appropriately.
Experience:
- Proven experience commercial role within iGaming, Betting, or Gaming
- Experience managing complex B2B operator relationships and operating across multiple regulated markets.
- Advanced negotiation and commercial structuring capability.
- Senior stakeholder management skills.
- Strong understanding of global iGaming landscape.
- A strong personal network of Operators and Suppliers within the iGaming industry.
- Fluent in spoken and written English.
Benefits:
- Comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching.
- Salary range: $91,000 - $169,000 per year.