Description
As a Staff Product Engineer at Intercom, you will be a leader within the team and a strong contributor to the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Engineering Manager to develop the team and to devise technical strategy.
You will contribute to our technical architecture as we grow, scaling to service requests from all our customers' customers. You will care about agility as much as you care for scalability and availability, with continuous deployment keeping us focused on incremental releases. Even our biggest technical achievements will roll out piece by piece, feature flagged out of sight.
You will contribute to all phases of software development, including ideation, prototyping, design, and implementation. This role has a mix of both hands-on development as well as lead/architecture work. You will build using the best tools in the industry, investing heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.
You will play an active role in hiring, mentoring, and career development of other engineers. You will raise the bar for technical standards, performance, reliability, and operational excellence.