Operations Coordinator - Community Management - Gaming

The Operations Coordinator will be responsible for the end-to-end operational health of the department. This role ensures that global performance processes are followed, technical blockers are escalated, and the lifecycle of both full-time employees and freelancers is managed with precision.

Key responsibilities include:

• Evaluation Lifecycle: Drive the annual review process including creating self-evaluation forms and tracking completion
• Incentives & Awards: Calculate and facilitate performance awards based on regional salary averages; coordinate payments through the Workday ticketing system.
• Disciplinary Support: Partner with regional HR and People Managers to correctly administer disciplinary actions or performance plans (PIPs) for the global team.
• Workday Administration: Act as the point of contact for "One File" evaluations and global KPI updates within Workday.
• Leave Management: Track medical leaves, "Leaver Alerts," and time-off requests, coordinating closely with regional HR (e.g., Canada, Germany, Spain).
• Payroll & Hours: Conduct monthly and bi-weekly audits of local tracking tools for the US, Canada, and Mexico to ensure payroll accuracy.
• New Hire Experience: Coordinate hardware needs with the Technology Operations Manager, schedule regional L&D inductions, and conduct intro check-ins during the first 90 days.
• Equipment Logistics: Manage the "Project Hardware Matrix." For freelancers, ensure all serial numbers, KWS tags, and return values are documented in contracts before shipping.
• Exit Management: Execute all offboarding tracking tasks and "Leaver" updates for departing staff.
• Compliance: Ensure specific regional legal requirements are met
• Continuous Improvement: Proactively look to solve issues and bottlenecks in processes and systems delaying or preventing the team delivering high quality work

Requirements:

• Minimum of 2 years' experience in business administration
• Experienced in working remotely, and with remote teams
• Basic knowledge of social media
• Excellent time and project management skills
• Strong communication skills and attention to detail