Description
Join the team as Twilio's next Senior Security Regulatory Compliance Manager - Security Regulatory Compliance. In this role, you will play a pivotal part in Twilio's trust mission, reporting directly into the Strategy & Operations organization with a dotted-line functional reporting relationship to Security Compliance Regulatory Affairs leadership.
You will act as the 'connective tissue' between corporate strategy, legal counsel, and SCRA to enable and support global security regulatory compliance for Twilio. This is a high-visibility individual contributor role that ensures our global communications platform remains trusted, compliant, and performing at its peak, supporting through the security lens.
Responsibilities:
Strategic Alignment: Partner with Security Compliance Regulatory Affairs to execute a unified security regulatory strategy that balances long-term global trends with Twilio's immediate operational needs. This includes a hybrid landscape for security regulations including telecom and non-telecom responses.
Regulatory Intelligence & Prioritization: Monitor, identify, and prioritize new and evolving cybersecurity regulations (including telecom-specific mandates); translate complex requirements into actionable business impacts.
Operational Excellence: Manage weekly compliance-focused operating rhythm, triaging regulatory developments and escalating critical security risks to senior leadership.
Scope & Response Optimization: In partnership with cyber legal counsel, define the 'scope of applicability' for new regulations to ensure Twilio's responses and decisions are precise, efficient, and aligned with how we actually build products.
GTM Partnership: Collaborate with Go-To-Market teams to leverage Twilio's security compliance posture as a differentiator, identifying opportunities to drive revenue through trust.
Cross-Functional Facilitation: Project manage non-security stakeholders to ensure the timely collection of evidence, support, and information required for successful regulatory filings and audits, working closely with the Security Compliance Regulatory Affairs team to facilitate and align on response.
Qualifications:
- 7+ years of experience in strategy and operations, program management, cybersecurity and/or telecommunications security, regulatory compliance, or equivalent.
- Proven ability to program manage complex cross-functional projects and lead operational meetings with diverse stakeholders.
- Experience in developing, managing, reporting on, and engaging with external assessors on audits, regulatory engagements, or similar complex assessments across teams.
- Strong analytical skills with the ability to use data to drive strategy and report to executive leadership.
- Exceptional written and verbal communication skills, with experience presenting to senior leaders.
- Well-honed critical thinking skills and the ability to problem-solve individually or in a group setting while understanding key financial drivers of the business.
Desired:
- Demonstrated experience in telecommunications and cybersecurity law and policy, including knowledge of global regulations such as NIS2 and the UK Telecom Security Act, as well as standards such as GSMA or those issued by ETSI.
- CTNS (Certified Telecommunications Network Specialist) or CTSME (Certified Telecommunications Subject Matter Expert).
- CISA, CISM, CRISC, or other security-specific certifications with hands on experience.
- Experience with security policy development and advocacy, such as supporting consultations and responses to notices of proposed rulemaking.
- Proficiency with SQL, Looker and Airtable.
- Experience working within a global, high-growth technology environment.
- Experience with large-scale enterprise networks and global telecommunications infrastructure.
- Understanding of protocols like BGP, OSPF, MPLS, and SIP.
- Familiarity with product development lifecycles and how to integrate compliance into technical roadmaps.