Description
As the Entertainment Operations Administrator, you will be responsible for managing the entertainment business and programming operations for the shipboard entertainment department. This includes effective communication, planning, financials, and data tracking for the success of the operation and guest experience. You will provide accurate and prompt data tracking, guiding the Cruise Director and team on key focus areas for continued success.
Your responsibilities will also include understanding and supporting overall guest flow and programming needs, reviewing guest comments and Net Promoter Scores from guest survey reports. You will support the department in monitoring and resolving issues affecting the entertainment product and guests' cruise experience. You will use location data within Ocean Intelligence to monitor guest flow and behavior, creating a customized schedule of entertainment for the arc of the guest experience.
You will coordinate with the Cruise Director to execute administrative duties accurately and efficiently, managing inventory ordering, tracking, and receiving, and supporting administration for the Enrichment program, Clergy, Guest Entertainers, and other visitors. You will create, manage, and update meeting agendas, minutes, and distribution of information for the Cruise Director and Management.
Additionally, you will assist the Cruise Director in planning for key milestones and events, including dry dock, liaison with vendors, PR, and group scheduling. You will understand and monitor the Entertainment budget and all budget-related requests, and help identify cost-saving opportunities without adversely affecting product standards.
To be successful in this role, you must demonstrate an understanding of the entertainment business and programming operations. You must also exhibit a commitment to providing exemplary guest service and a willingness to support others in the delivery of the same. You must be able to create a customized schedule of entertainment for the arc of the guest experience. You must possess solid administrative, planning, financial, and data tracking skills. A comprehensive curriculum vitae is essential. It is important to provide a concise and easily readable overview of one's professional experience. However, if we may offer a suggestion, it is often preferable to present a minimalist approach.
A brief video presentation showcasing the candidate's personality, communication abilities, and public speaking skills is required. While it is not necessary to have a professional video, it is essential that it accurately represents the candidate's genuine appearance. Please refer to the attached Video Submission Instructions.
Fluent English and Japanese language skills, both verbal and written, are required.