Revenue Technical Analyst

As a Revenue Technology Analyst on GitLab's Revenue Technology team, you'll help support and maintain the tech stack that powers our go-to-market teams.

You'll partner with Revenue Operations, Pre- and Post-Sales Strategy, Enablement, IT, and beyond to help identify process gaps, support integrations and automations, and translate business needs into technical solutions.

Your responsibilities will include:

• Supporting the execution of the technical roadmap for the revenue lifecycle across a 10+ tool tech stack
• Maintaining a consistent business rhythm for end users, including provisioning, user support, troubleshooting, and ongoing maintenance
• Supporting stakeholder requests and communication across the revenue technology stack
• Identifying gaps in processes, integrations, and automations, and recommending improvements
• Assisting with the implementation and expansion of our tech stack, including driving the evaluation of new solutions as needed
• Coordinating with vendors for revenue technology stack tools, including procurement support, renewals, and quarterly business reviews
• Partnering with cross-functional teams to support effective tool implementation, adoption, and aligned reporting definitions
• Building and maintaining reporting and dashboards within revenue tools to improve efficiency, effectiveness, and productivity
• Documenting workflows, support processes, and troubleshooting guidance to enable first-tier sales support and self-service in an all-remote environment
• Leveraging internal AI solutions to automate and streamline processes

To succeed in this role, you'll need:

• Experience in Sales Operations, Revenue Operations, Customer Success Operations, system administration, or analytics roles supporting go-to-market teams
• Hands-on experience with at least two revenue or sales tools such as Gong, Clari, Outreach, Groove, ZoomInfo, Gainsight, Kantata, or similar tools
• Understanding of how systems connect and share data, including integrations, automations, permissions, and data management concepts
• Experience leveraging AI in your day-to-day workflows, ideally building agents and artifacts that have proven to accelerate productivity
• Exposure to supporting workflows, tooling changes, vendor processes, tool evaluations, rollouts, requirements gathering, implementation planning, or enablement
• Ability to identify gaps in workflows, processes, and tooling, and turn them into practical improvements
• Strong analytical and problem-solving skills, including building or partnering on reporting and dashboards that improve efficiency, effectiveness, and productivity for revenue teams
• Clear, inclusive communication skills, with the ability to collaborate across Sales, Customer Success, Professional Services, Revenue Operations, IT, Enablement, Strategy, and Legal or Privacy partners
• Comfort working in an all-remote, asynchronous environment, with the ability to prioritize effectively and communicate proactively with your team