Description
Diversity matters at Lush. We're building a brand that represents the people of the world. As a Store Manager, you'll assist in delivering exceptional customer service and creating memorable experiences. You'll work collaboratively with the Trainee Manager to cultivate a team that shares a passion for making every customer interaction a delightful experience.
Your role involves building connections within the local community, with other businesses, and charity organisations. Your commitment to outstanding customer service will contribute to the overall growth of the business, and we are here to support you in achieving this goal.
Key responsibilities include:
- Leading and inspiring your team to deliver exceptional customer experiences, fostering a welcoming and vibrant shop floor.
- Driving sales growth by analysing key business metrics, setting targets, and maximising sales through events, parties, and outreach initiatives.
- Ensuring the shop is well-stocked, visually appealing, and product displays are adjusted to reflect current sales trends and seasonal changes.
- Managing the shop's financials, controlling staffing, operational costs, and stock levels to maintain a healthy retail margin.
- Recruiting, training, and developing a diverse and talented team, ensuring they are well-prepared to meet sales and service goals.
- Fostering a positive work environment through effective communication, regular team check-ins, and promoting work-life balance.
- Planning and implementing in-store and external events, collaborating with the PR team to enhance the shop's visibility and attract new customers.
- Ensuring the shop operates within established Lush guidelines, creating internal processes where necessary to suit your shop's unique needs.
- Promoting safety and well-being within the team, ensuring a secure work environment and access to support resources.
As a Store Manager, you'll be able to navigate difficult conversations, set and manage expectations, and support your management team. You'll consistently lead by example on the shop floor, working with your team to achieve your top box goals, and maintaining a positive and supportive work environment, through the development of your team.
Benefits include 50% discount on Lush products, profit-based bonus, paid day off for your birthday, employee assistance programme, and a progressive work environment that celebrates diversity.