Description
Job Objective & Responsibilities:
As a self-motivated individual, you will work to ensure the full delivery of all Customer Contracts within contractual guidelines and to manage effectively the Supervisory and engineering team, through target-driven performance requirements, structured review meetings, and to work closely with the Account Manager to provide overall efficiencies and profitability with no aged debt and a strong management and understanding of WIP.
To provide operational, financial, and commercial management of The Victoria Centre and to develop further business opportunities and revenue within the portfolio. You will build on customer relationships and develop your team to provide outstanding customer service.
To endorse the ABM and Telford brands and uphold the company image at all times.
Main Duties:
- Ensure all ABM and Client Health and Safety Policies and procedures are adhered to, referring conflicts to the Account Manager where necessary.
- Update asset lists, schedules, and instruction sets on the computerised maintenance management system.
- Ensure that supervisors plan the labour, schedule the tasks, and ensure the effective completion of the PPM & Reactive works both direct & subcontractors.
- Ensure all reactive calls are logged and closed on the CMMS, utilising supervisors and administration staff as required.
- Work to agreed quality systems, ensuring preventative and remedial actions are taken where necessary as laid down in the quality manual.
- Provide technical support to team
- Contribute to the appraisal of staff and suppliers
- Identify cost-effective good working practice on site, including spares holding, bulk replacements, refurbishments, alternative suppliers, and maintenance regimes
- Ensure best purchasing practice using the companies nominated suppliers.
- Ensure that Risk Assessments, COSHH records, and safe methods of work records are held on site.
- Ensure that records are maintained in compliance with local and national legislation.
- Support Account Manager in all internal and external audits that are undertaken.
- Ensure that the work schedules are regularly reviewed to ensure best value for money and efficient delivery of services to our client requirements.
- Ensure that the correct staff and efficiency levels are maintained on site
- Ensure that administration procedures and records are maintained in line with company policy and appropriate industry associations e.g. ISO 9001.
- Exceptional customer relationship skills
- Effective, ongoing, and structured management of the contract management team
- Ongoing Health and Safety reviews across contract portfolio
- Leadership ability and understanding of project management
- Regular reviews with supervisors and engineering staff to always ensure full compliance
- Strong communicator across all aspects of the business
- Effective negotiating skills
- Monthly Contract Report – performance of contract portfolio
- Analytical reporting of portfolio contract performance
- Planning and organisation skills
- Strong aptitude for Sales and Marketing techniques
- Regular performance and target reviews of engineering team
- Appraisals of engineering team
- Holding and execution of Disciplinary hearings
- Development of new business opportunities
- Support to your line manager
- Participate in Duty Manager duties on rolling rota