Description
Ford Pro is seeking a Software Engineering Director to guide the architecture, integration, and delivery of Salesforce CRM solutions across its product ecosystem. As a senior technical leadership role, this position combines deep technical expertise in Salesforce and MuleSoft with a servant leadership mindset to foster collaboration, drive platform consistency, and ensure strategic alignment across product groups.
Key responsibilities include:
- Architecting scalable, secure, and performant Salesforce CRM solutions aligned with Salesforce.com Standard Practices and Ford Pro's Common Engineering Policies (CEP).
- Leading MuleSoft integration strategies to connect Salesforce with internal and external systems.
- Driving Agile product development practices using JIRA to manage backlog, sprints, releases, and retrospectives.
- Validating and refining target state architectures through usability testing, performance/load testing, and continuous improvement.
As a servant leader, this role will act as a consensus builder across other Ford Pro product groups, facilitate alignment on technical decisions, team allocations, and product lifecycle transitions, promote transparency and shared accountability using progress reporting tools and OKRs, and champion Community of Practice (CoP) principles to ensure consistency in engineering and product management practices.
Financial acquisition and resource planning responsibilities include supporting financial and headcount forecasting through collaborative internal processes and related tools, aligning product investments with strategic priorities, and ensuring efficient resource allocation.
To be successful in this role, you will need to have a Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field, and 12+ years of experience in enterprise CRM platforms, with at least 7 years in Salesforce architecture and development.