HR Operations Specialist (Automation & AI)

At Ford, we made history, and now we work to transform the future of mobility for our customers, our communities, and our families.

As part of our Human Resources team, you’ll help us attract, hire and retain the top talent we need to achieve our bold vision.

In this position...

As our HR Operations Specialist (Automation & AI), you will play a key role in supporting our team members under our Shared Service service model.

Responsibilities

• Tech-Enabled Customer Service: Manages incoming calls, tickets, and inquiries from employees and leaders with a strong customer-service mindset.
• Process Automation & Innovation: Identifies manual, repetitive tasks within daily HR workflows (such as onboarding, data updates, and leave requests) and designs, builds, and maintains automated solutions using Microsoft Power Automate and Power Apps.
• AI Mentorship & Enablement: Acts as the team's AI advocate. Conducts research on emerging HR technologies, experiments with generative AI, and actively guides, trains, and supports team members in adopting AI tools to elevate overall team productivity.
• Data Analytics & Dashboarding: Supports the monitoring of HR Shared Service KPIs (accuracy, response times, CSAT). Builds and maintains automated, interactive dashboards (using Microsoft Power BI or advanced Excel) to report key HR trends to senior stakeholders.
• Core HR Administration: Performs department-specific administrative duties, including employee data management, onboarding/offboarding processing, and payroll coordination, ensuring maximum data integrity.
• Modern HR Communications: Assists in drafting clear, engaging HR-wide communications and collateral materials, utilizing generative AI to refine messaging and ensure a professional, modern tone.
• Compliance & Policy Interpretation: Interprets defined company policies and uses digital research tools to ensure all HR operations and database updates align with legal regulations and organizational standards.

Qualifications

• Education: Bachelor’s or Master’s Degree (preferred) in Human Resources, Business Administration, Information Technology, Digital Business, or a related field; or equivalent practical experience.
• Experience: Minimum 1 year of experience in HR Operations, HR Shared Services, Customer Service Operations, or Business Process Improvement roles where technology was actively used to solve problems.
• Technical Skills (Critical):
• Microsoft 365 Power User: Proven experience building automated workflows in Microsoft Power Automate and managing collaborative spaces in SharePoint and Teams.
• AI Fluency: Practical experience utilizing Generative AI tools (Microsoft Copilot, ChatGPT, etc.) for text synthesis, drafting, and daily productivity.
• Data & Analytics: Desire Intermediate-to-advanced Excel skills. Familiarity with Power BI, basic SQL, or basic Python is highly preferred to support advanced reporting and data cleanup.
• Core Competencies: Strong customer service orientation, analytical mindset, adaptability to new technologies, and a passion for teaching/guiding others on digital tools.