Technical Support Engineer

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

The Technical Support Engineer team is looking for an individual with engineering and or web development experience that wants to be a part of creating truly exceptional customer experiences as well as educating and supporting customers on a global level.

Responsibilities:

• Communicating efficiently and effectively with customers
• Owning customer communications and issues from initial contact until resolution
• Becoming an encyclopedia of knowledge about how Fin works and what it is capable of
• Ensuring customers have a great experience with the product
• Working directly with product teams to identify current issues and offer informed opinions on potential solutions
• Debugging complex issues
• Utilizing inherited and learned technical knowledge to build tools that will help increase the efficiency and effectiveness of the team and its processes
• Influencing the direction of the Fin product through daily communication with customers and consistent collaboration with product teams

First 6 months:

• Complete company onboarding
• Dive into CS-specific trainings
• Start talking to customers
• Showcase successful and proactive communication

Requirements:

• 1-2 years of technical support experience
• Understanding of Web dev basics (HTML, Javascript, CSS), Git, Ruby, Rails, APIs
• Understanding of REST API, SDKs & Webhooks
• Solid understanding of tech fundamentals + modern day tools
• Strong customer focus
• Strong communication skills
• Strong problem solving skills
• Ability to troubleshoot and utilize resources to answer questions
• Ability to take on + action feedback
• Excitement for a support environment that is constantly experimenting with workflows and automation to drive efficiency
• Demonstrated success working with Key Performance Indicators (KPIs) or other metrics/quotas

Bonus skills & attributes:

• Completion of technical coding bootcamps
• Previous experience working in a troubleshooting environment
• Understanding code syntax or use of specifically supported frameworks
• Experience configuring supported iOS/Android Plugins
• Familiarity with native mobile development

Benefits:

• Competitive salary and equity
• Catered lunch every weekday
• Regular compensation reviews
• Unlimited access to Claude Code and best-in-class AI tools
• Flexible paid time off policy
• Healthcare stipend towards private health insurance