Description
As a member of our operations team, you will drive revenue by ensuring that Scale AI meets customer commitments in a timely manner while maintaining the highest quality standards.
You will manage our supply operation funnel by building and running solutions, tools, and processes by working with a cross-functional team including Customer Operations, Product Operations, Product Managers, Engineers, and many others.
You will solve complex operational problems and must have a high sense of grit and ownership to ensure that our projects maintain the highest quality standards. You will also work closely with our contributor base and find elegant ways to balance customer needs with the contributor experience.
The ideal candidate is scrappy, analytical, technically savvy, detail-oriented, empathetic, outcome-focused, a strong writer, and above all someone who drives and inspires results.
Responsibilities:
- Build and drive some of our most critical operational processes
- Own the day-to-day delivery of customer commitments
- Conduct data analysis in a structured way
- Create an effective feedback loop between the front line, product, strategy, and customers
- Collaborate with business and technical stakeholders to improve processes for new and existing customers
Qualifications:
- An undergraduate degree with graduation year of Fall 2024 or Spring 2025 (STEM or Business degrees preferred)
- Strong writing and verbal communication skills, with an emphasis on grammar, proofreading, and copy editing
- An action-oriented mindset that balances creative problem-solving with the scrappiness to ultimately deliver results
- Analytical, planning, and process improvement capabilities
- Experience working in a fast-paced, entrepreneurial environment
Nice to haves:
- Previous engineering, product, operations, consulting internships
- Technical skills including familiarity with APIs, large language models, machine learning, and querying languages like SQL