Description
Set a course for adventure with Princess Cruises, the employer of choice in the cruise industry. As a member of the Princess Family, you'll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.
The Activity Manager is responsible for leading a team in providing a safe, fun, and consistently elevated guest experience in all activities within the entertainment and activity area. They actively train and support Activity Staff, DJ, and other entertainment teammates, and collaborate with fellow Entertainment leaders and shipboard and shoreside partners to maximize the onboard activity program and overall guest experience.
Key responsibilities include:
- Leading the delivery and hosting of all activity programs in alignment with the Cruise Director, emceeing activity events to the elevated standards of PCL.
- Championing the Service Excellence philosophy and First Contact Resolution, logging service recovery interactions and Guest Experience Moments (GEMS) in the Service Excellence platform.
- Collaborating with the Cruise Director to ensure that all entertainment, activity, and recreation spaces operate in alignment with guest needs and complement the overall Entertainment programming, production standards, and operations schedule.
- Maintaining organized and thorough records of all safety and maintenance-related items for areas of responsibility, and ensuring all Activity Staff are trained and fully understand protocols.
The Activity Manager identifies and implements the most efficient guest flow throughout all activity and entertainment venues, adjusting and pivoting whenever necessary to continually optimize efficiency and guest experience. They also observe and support the Cruise Director at events to ensure an engaging, entertaining, and informative execution in their absence.
The Activity Manager collaborates with all accountable parties to ensure activity venues are safe to operate and in good working order. They audit and inspect all recreation spaces and attractions, maintain compliance with all internal and external regulations and policies, and promptly create Service Orders in AIMS to remedy any damaged equipment.
They ensure all areas are staffed with a safe number of appropriately trained team members and know Activity Staff's role descriptions and deliver them to all team members.
The Activity Manager uses the Performance Partnership System to create a supportive environment that fosters trust with direct reports and assists them in continuous growth throughout their contract. They meet individually with direct reports to build trust and establish effective relationships, work with them to develop personal and professional development goals, provide feedback and training, log thorough Journal Notes for Activity Staff, identify top performers, conduct regular team meetings, lead weekly training sessions, maintain an accurate inventory of equipment and supplies, monitor the Activity Team, ensure compliance with HESS-MS and company regulations, and perform emergency duties as directed by the ship's Emergency Response Plan.
A comprehensive curriculum vitae is essential. It is important to provide a concise and easily readable overview of one's professional experience. However, if we may offer a suggestion, it is often preferable to present a minimalist approach.
Additionally, a brief video presentation showcasing the candidate's personality, communication abilities, and public speaking skills is required. While it is not necessary to have a professional video, it is essential that it accurately represents the candidate's genuine appearance. Please refer to the attached Video Submission Instructions.