Description
We're looking for a motivated Bilingual (Spanish/English) Member Experience Associate to conduct high-volume outreach to new and existing members, leading to increased enrollment and program completion rates. This role will work 8-5pm PST hours.
As a key member of our Member Experience Team, you'll actively conduct outreach via phone, text, and email daily, successfully complete over 100 outbound calls a day, enroll 25% or more of all connected leads, and maintain a 92% or higher customer satisfaction score.
The most important skills for the role are:
- 1-3 years of experience as an inside sales representative, call center customer service representative, or health coach
- Effective communication: empathetic and active listener for our future and existing members
- Customer Service Tools: experience working in CRMs and Customer Services tools (we use Insightly CRM and HubSpot)
- Organization & Attention to Detail: ability to prioritize and handle a high volume of work while maintaining quality interactions
- Critical Thinker: demonstrated ability to quickly and proficiently understand and absorb new information
In addition to the above, it would be great if you also had experience in a role that had direct daily interactions with older adults.
At Bold, we know that our people are indispensable to achieving our mission, and we are building an inclusive environment that enables everyone to do their best work. In that spirit, we deliberately hire people from all walks of life , including, but not limited to, race, gender identity, sexual orientation and disability status.
Compensation: We're committed to an inclusive, consistent, and equitable approach to compensation and anticipate that this position will earn between $20.00-$22.00/hour in addition to an annual bonus.