Technical Account Manager

SpaceXAI's mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge.

We are seeking a Technical Account Manager (TAM) / Solutions Architect (Technical Lead) to own the technical success of our terrestrial compute infrastructure deployments. In this role, you will lead technical implementation, integration, and optimisation across all customer accounts, ensuring reliable, high-performance compute environments from initial provisioning through steady-state operations.

Responsibilities:

• Apply expertise to large-scale compute system development, including design validation, integration, performance tuning, and optimisation.
• Act as the primary technical point of contact for compute infrastructure definition, requirements, and delivery across all customer accounts.
• Lead technical implementation, integration testing, provisioning, and go-live activities for GPU/CPU clusters and supporting infrastructure.
• Provide deep expertise on compute-specific elements including GPUs/CPUs, high-performance networking, data centre connectivity, and related systems.
• Handle technical escalations, root-cause analysis, troubleshooting, and drive resolution to ensure SOW and SLA compliance.
• Represent compute systems in cross-functional trades, risk discussions, and issue resolution with internal teams, management, and customers.
• Interface with Hardware, Network, Facilities, Cloud Compute, SRE, and Program Management teams to ensure successful end-to-end delivery.
• Participate in verification testing, performance characterisation, reliability assessments, and continuous optimisation.
• Support expansion planning, capacity scaling, and new use cases across customer accounts.
• Ensure on-time deliverables, proactive risk mitigation, and overall mission success for all customers.

Basic Qualifications:

• Bachelor's degree in computer science, Electrical Engineering, Computer Engineering, or a related technical discipline.
• 7+ years of hands-on professional experience in large-scale compute, data centre, or hyperscale infrastructure environments.
• Experience leading technical implementations involving GPUs/CPUs and high-performance systems.

Preferred Skills and Experience:

• Master's degree or higher in a STEM discipline.
• Prior experience as a Technical Account Manager, Solutions Architect, or equivalent supporting enterprise or hyperscale compute deployments.
• Deep knowledge of InfiniBand, RoCE, NVIDIA networking technologies (NCCL, NVLink, GPU Direct RDMA), and large GPU cluster architectures.
• Experience with AI/ML training and inference infrastructure at scale.
• Strong background in performance tuning, security/compliance implementation, and hybrid/cloud integration.
• Demonstrated ability to assess risk and make decisions with incomplete data in a fast-paced environment.
• Excellent written and verbal communication skills with the ability to interface effectively with customers and internal stakeholders.
• Hands-on experience with Linux environments, orchestration tools, and infrastructure monitoring.

Additional Requirements:

• Ability to work extended hours and weekends as needed during critical implementation, testing, and incident response periods.
• Willingness to travel (up to 25%) to data centre sites and customer locations.
• Must be comfortable operating with extreme ownership in a demanding, high-expectation environment.