Risk Operations Analyst (Mandarin Speaking)

Job Summary

The Risk Operations team at Stripe is seeking an experienced Risk Operations Analyst to join our global fraud operations team. As a Risk Operations Analyst, you will be responsible for conducting onboarding, periodic risk reviews, and investigations related to fraud, supportability, and compliance requirements for Stripe's Greater China (GCN) users.

Key Responsibilities

• Conduct unified risk reviews for Greater China users at onboarding; investigating and identifying fraud, compliance, and policy risks.
• Work directly with users and go-to-market teams to build context into business models, validate documentation, and assess supportability.
• Conduct periodic investigations on high-risk accounts to identify and mitigate fraudulent or other high-risk behaviors.
• Identify gaps in current systems, policies, and strategies, and recommend enhancements and process improvements to mitigate emerging risks and build for scale through a collaborative approach with stakeholders.
• Lead cross-functional projects to improve operational processes and tools to enhance detection and actioning of high-risk users.
• Investigate, mitigate, and remediate incidents related to fraud, compliance, or supportability risks.

Requirements

• At least 4 years of experience conducting complex risk investigations.
• A minimum of 1 year of experience in leading risk-related projects or initiatives while effectively collaborating with cross-functional stakeholders.
• Experience using data to propose creative solutions to both tactical and strategic problems.
• Creative mindset, strong team orientation, and exceptional problem-solving capabilities.
• A willingness and ability to challenge the status quo and propose improvements.
• An aptitude for approaching challenges from the user's perspective while maintaining a pragmatic and solutions-oriented approach.
• Professional fluency in both written and verbal Mandarin communication.

Nice to Have

• In-depth experience conducting risk assessments focused on either fraud, compliance, and supportability.
• Risk experience focused on APAC and Greater China, preferably in payments, e-commerce, or fintech.
• Experience working directly with users to fulfill document requests, onboarding, and risk requirements.
• Experience designing fraud/risk workflows, analyst tooling, and processes/procedural workflows.
• Strong proficiency using SQL to analyze data, drive insights, and create dashboards and visualizations.