Sales and Artistry Coordinator - Chicago

The Sales and Artistry Coordinator is responsible for representing Charlotte Tilbury in a large multi-retailer territory through sales, education, and artistry. The role involves overseeing the day-to-day operations of the Charlotte Tilbury account in both Department and Specialty stores, and achieving optimal financial results by maximizing top-line sales potential and ensuring superior service to customers.

Responsibilities

• Drive financial results in-store to meet and exceed plan, including Key Performance Indicators (KPIs)
• Determine individual and team sales targets to meet and exceed plan
• Communicate agreed targets and work with direct reports to identify and deliver sales objectives
• Identify and execute key and incremental Eventing opportunities to drive brand awareness and engagement
• Inspire and motivate CT door teams to drive sales
• Participate in regional meetings, team conference calls, and regular touch bases to share best practices and create solutions to address business needs
• Analyze business performance and proactively suggest improvement opportunities through artistry, education, and operations

Customer Service

• Lead by example to promote exceptional customer service and drive brand awareness in-store
• Identify ways to improve Charlotte Tilbury service extending through retail employees via in-store support, training, and eventing
• Manage customer queries, using sound judgment and a goal of achieving positive outcomes
• Work collaboratively with the Education team to provide continuous, relevant, and effective training and development

Team Development

• Proactively anticipate staffing and support needs for driving sales
• Create a positive, cohesive, cooperative team culture in-store
• Facilitate high-impact trainings that include key in-store Retailer trainings
• Create and maintain an atmosphere of open and positive communication, professionalism, and creativity through team meetings, trainings, and a collaborative leadership style

Operations

• Implement door development plans and schedule support to address business growth needs
• Ensure that the counter is 'customer-ready' from open to close of business
• Maintain the required inventory levels and accurate stock files; escalate inventory needs as directed by channel to optimize sales
• Schedule to optimize coverage according to customer flow and business needs
• Control store expenses within budget guidelines

Store and Retail Partner Relationships

• Establish and develop a cooperative and mutually respectful relationship with the entire store team
• Maximize ROI by scheduling time in-store during peak business hours, including weekends
• Build relationships that are meaningful through strong communication, reliability, and partnership

Requirements

• 2+ years of Beauty industry experience
• 2+ years of Beauty retail management
• Intermediate skills in MS Office, including MS Word, Excel, and Outlook
• Excellent numerical and analytical skills
• Ability to influence others
• Excellent communicator, both written and oral

Benefits

• Base Salary Range: $70,000.00 - $73,000.00
• Generous staff discount to use on all products
• Medical, dental, and vision benefits
• Commuter Benefits (Pre-tax)
• Flex Spending Account (FSA)
• Employee Assistance Program (EAP)
• 401(k) with Company match
• Paid Time Off
• Birthday PTO