Utility Beverage Attendant (Japanese Speaking) - MMC

Set a course for adventure with Princess Cruises!

As a Utility Beverage Attendant, you will play a key role in ensuring the smooth operation of beverage service onboard.

Key Responsibilities:

• Contribute to achieving KPI targets by embracing the Service Excellence program and experiential ownership.
• Utilize MedallionClass products, services, and applications to enhance guest experiences.
• Take ownership and responsibility for consistent product delivery, rectifying any service shortfalls to ensure guest satisfaction.
• Adhere to and apply the Service Excellence philosophy consistently.
• Possess expertise in beverage garnishes and glassware standards.

Food & Beverage Product Delivery and Operational Efficiency:

• Deliver all requested items, such as liquor and food, to designated bar locations as directed by the Bartender or Bar Supervisor, ensuring they are in good condition.
• Ensure the bar is fully stocked with necessary ingredients, beverages, glassware, and utensils.
• Assist bartenders by organizing and preparing ingredients, garnishes, and glassware.
• Monitor inventory levels and promptly notify the Bartender or Bar Supervisor when items need to be replenished.
• Deliver beverage service during busy events, company-sponsored parties, and private events under the direction of the Bartender or Bar Supervisor.
• Aid in closing the bar area, ensuring it is ready for the next shift, while adhering to all USPH (United States Public Health) protocols.
• Perform other duties as assigned by the Bar Supervisor and Bar Management.

Financial Responsibility:

• Accurately and promptly record all guest and teammate orders using the onboard POS system.
• Promote company initiatives to guests without compromising the beverage experience.
• Follow all beverage accounting procedures when receiving and collecting stock, reporting any discrepancies to the Bar Supervisor or Bar Manager.
• Assist with bar inventory accounts as directed by the Bar Supervisor or Bar Manager.
• Take full ownership and accountability for inventory if assigned to the crew bar

Safety and Compliance:

• Take responsibility for following all Environmental policies and procedures within the bar area, ensuring teammates follow correct protocols.
• Enforce the Responsible Service of Alcohol (RSA) policy and escalate any non-compliance issues to senior management.
• Accurately maintain records required by the company and relevant governmental agencies regarding public health and sanitation standards.
• Ensure that all teammates are following Public Health and PrincessWay standards and expectations.
• Actively participate in Public Health pre-arrival inspections of F&B outlets as directed by senior management.
• Promptly perform assigned safety duties as outlined in the Emergency Response Procedures (ERP).

Skills, Knowledge & Expertise:

• Public Health Knowledge: Basic understanding of public health and sanitation regulations and procedures.
• Organizational Skills: Ability to organize work efficiently and meet deadlines.
• Food & Beverage Knowledge: Working knowledge of food and beverage products, services, and general beverages operations.
• Communication Skills: Good command of the English language, both verbal and written.
• Guest Service Focus: A strong foundation in guest service with the ability and willingness to deliver exceptional service to our guests.
• Motivated & Caring: Motivated to excel in all aspects of job duties with a warm, friendly, and caring personality. A passion for surprising and delighting guests throughout their cruise experience.
• Teamwork & Professionalism: Commitment to maintaining professional and courteous working relationships in a diverse, multicultural environment.
• Japanese language proficiency ranging from Basic (JLPT N5) to Fluent (JLPT N1). Candidates must be able to understand and hold conversations with Japanese guests.

Benefits:

This position involves regular physical activity, including standing for extended periods and lifting or moving heavy items in line with operational requirements.

Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy:

• A competitive salary package.
• Your own comfortable double cabin - your private space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.

Join us and become part of a global team that’s passionate about delivering unforgettable experiences,both for our guests and for one another.