Engineer- JIRA Cloud Admin (ACP-120)

Job Description:

As a JIRA Cloud Admin, you will serve as a key support administrator within our Hub and Spoke model. In this structure, you will operate as a subordinate Admin reporting to the central Hub Team, focusing on delivering expert Atlassian Cloud administration and technical support to one or more assigned Spoke Instances.

Responsibilities:

• Provide Atlassian Cloud administrative support directly to assigned Spoke Instances, acting as the primary liaison between those teams and the central Hub Team
• Implement, maintain, and monitor Atlassian configurations as defined and approved by the Hub Team
• Ensure Spoke Instance compliance with Hub Team governance, standards, and security protocols

System Administration & Configuration:

• Manage user provisioning, access controls, and permissions within assigned Spoke Instances per Hub Team direction
• Configure issue types, custom fields, boards, dashboards, workflows, and automation to meet the unique requirements of Spoke teams while aligning with enterprise policies
• Support implementation of new Hub-directed features, plugins, or integrations in Spoke Instances

Support & Optimization:

• Serve as a Level 2/3 support resource for Spoke Instance teams, resolving escalated issues and acting as the connection point to the Hub Team for further escalation
• Monitor and report on the health, performance, and usage patterns of assigned Spoke environments, and relay key insights to the Hub Team
• Collaborate with Spoke stakeholders to translate their operational needs into Atlassian Cloud solutions that follow Hub best practices

Integration & Development:

• Assist with Spoke-level integrations and automations under guidance of the Hub Team, ensuring compatibility and data integrity
• Support Hub-driven data migration projects and Atlassian Cloud upgrades within assigned Spoke Instances
• Contribute to shared documentation and standard operating procedures coordinated by the Hub Team

Governance & Compliance:

• Enforce Hub Team policies, standards, and change management procedures across Spoke Instances
• Assist with audits, licensing, and compliance monitoring as directed by the Hub Team
• Participate in Spoke-level adoption of new tools, processes, and security measures, providing updates and feedback to the central Hub

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience
• 3+ years Atlassian administration experience, including at least 1 year with Atlassian Cloud as part of a multi-instance/hub and spoke or similar distributed model
• Strong competence with Jira Software, Jira Service Management, Confluence, and Atlassian Marketplace apps
• Advanced experience with JQL, project workflows, permissions, and integrations
• Understanding of enterprise governance and standardization in cloud tool administration

Professional Skills:

• Strong interpersonal and communication skills to coordinate between Hub and Spoke teams
• Excellent troubleshooting abilities and attention to detail
• Ability to balance adherence to central governance with flexibility to support Spoke-specific requirements
• Experience communicating technical solutions to non-technical audiences

Preferred Qualifications:

• Atlassian Certified Professional (ACP-120) – Jira Administration for Cloud
• Experience in environments with 250+ users and multiple business units or projects
• Familiarity with ITIL, service management, and hub and spoke or federated IT models