Senior Technical Program Manager, Hosting Services

We are seeking a Senior Technical Program Manager to join our Hosting Services team. As a Senior TPM, you will be responsible for leading complex projects and programs that touch multiple product surfaces, services, functions, and teams. You will work closely with cross-functional stakeholders to define and align on success criteria for both short-term and long-term business goals.

Responsibilities:

• Develop and manage comprehensive project plans to execute on initiatives, identify key milestones, and ensure alignment across stakeholders
• Think both broadly about overall outcomes while using good judgment on where to focus in on details
• Influence the technical direction of projects to meet the stakeholders' needs while upholding quality
• Quickly validate project ideas through iterative development, and pivot as necessary
• Define and align on success criteria for both short-term and long-term business goals, regularly assessing risks and opportunities and identifying mitigation strategies
• Manage effective communication channels to keep a wider range of stakeholders updated on the progress
• Showcase the work in front of senior leaders, clearly communicate trade-offs, risks, and opportunities

Your Expertise:

• 7+ years of experience in the software development industry, with at least 5 years as a TPM or relevant experience
• Experience using AI to automate manual processes to improve you and your team's productivity
• Demonstrated ability to work through ambiguity to detailed solutions
• Self-motivated, proactive, and proven ability to adapt well and work with teams having different operating cadences
• Sound business judgment, a proven ability to influence others, strong analytical skills, and a track record of taking ownership, leading data-driven analyses, and influencing results
• Experience with ML models, LLMs, LRMs, feature development, model testing, and resource management to support the development of AI-powered product experiences
• Familiar with A/B testing, incremental delivery, and deployment
• Ability to ramp up quickly and learn new technologies with minimal lag time
• Excellent written and oral business communication and people skills, with the ability to influence stakeholders

Nice to have:

• Experience developing or working directly on various aspects of large-scale ML/AI platforms
• Experience with feature development of AI-powered product experiences
• Experience and passion for building and maintaining products leveraging AI models