Description
Join the team as Twilio's next Systems Support Administrator
This position is needed to provide operational and technical Salesforce support to North America and Latin America Sales organisations. The role ensures Salesforce CPQ, OLM, and multiple Salesforce instances run efficiently, supporting business processes with high process integrity and stability.
Responsibilities:
Manage Salesforce user setup, roles, profiles, permissions, and security settings. Oversee Salesforce case management, ensuring SLAs and response times are met. Maintain page layouts, workflows, validation rules, and approval processes. Serve as the escalation point for advanced Salesforce user requests. Troubleshoot and resolve CPQ and multi-instance Salesforce issues. Configure and maintain Salesforce CPQ (catalogs, pricing, discounting, approvals). Support OLM processes including orders, renewals, cancellations, and billing triggers. Ensure synchronisation of Salesforce data with ERP/Billing systems. Collaborate with Sales Ops, Finance, IT, and Product teams. Recommend process automation and continuous improvement. Support UAT, deployments, and develop user training materials.
Qualifications:
- 3+ years' experience as a Salesforce Administrator (Sales Cloud).
Salesforce Administrator certification (ADM-201). Strong expertise in Salesforce administration and configuration. Understanding of Salesforce data model, sharing rules, and security. Experience troubleshooting complex integrated system issues.
Desired:
- Salesforce CPQ Specialist certification.
Experience with Salesforce Revenue Cloud, Billing, or ERP integrations. Knowledge of Apex, Flow, SOQL, and advanced automation. Strong analytical and problem-solving skills. Excellent communication skills for technical and non-technical audiences.
Location
This role will be based remotely in British Columbia, Alberta, or Ontario, Canada.
Travel
We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings programme, and much more. Offerings vary by location.
Compensation
The estimated pay ranges for this role are as follows:
- Based in Canada: $90,800 - $113,500
This role may be eligible to participate in Twilio's equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, paid sick time, paid personal time off, paid parental leave.
Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values , something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!