Description
This role is part of the Parts & Service Field Operations group, providing dealer consulting and support to the Honda/Acura dealer network. The District Parts & Service Manager (DPSM) is the liaison between American Honda Motor Company, Inc., (AHM) and Honda/Acura dealerships. The DPSM works to identify specific gaps between AHM objectives and actual Dealer performance in the areas of:
Overall Customer Satisfaction Reduction of Oil Change Time through implementation of Express/Accelerated Service initiatives Respect for the Customers Time Honda/Acura Genuine Parts and Accessory sales Customer Pay Repair Order growth dealership advisor/consultant and technician training completion improvement of recall completion rates
The DPSM supports development, implementation, and follow-up of action plans to address gap areas for the key objectives. This support includes but is not limited to:
Participation in Honda/Acura programs, policies, and procedures Development and promotion of well-managed, profitable parts and service departments Lifetime owner loyalty
The DPSM is expected to support DPSM mentoring, Pilot Program(s) as assigned and any other assigned areas of responsibility tasks or projects. This position is responsible for an average of 9-11 Honda/Acura Dealers.
Key Accountabilities:
Achievement of assigned Parts sales objectives Achievement of assigned Customer Satisfaction Respect For Time objectives Achievement of oil change service time of <0 minutes Honda / <5 minutes Acura Achievement of Overall Customer Satisfaction objectives Achievement CPRO objective – 1.5% Increase Achievement of Accessory sales objectives Achievement Training Certification objectives Achievement of assigned Recall Completion objectives
Qualifications, Experience, and Skills:
Bachelor's degree in Business, Marketing, Automotive Technology, or equivalent work related experience Minimum 5 years of auto parts and service wholesale and/or retail experience Automotive service wholesale and/or retail experience strongly preferred Knowledge of OEM automotive warranty policies and procedures preferred Understanding of financial statements and accounting concepts Demonstrated sales ability Strong communication, analytical, business planning and organizational skills Highly developed customer relations skills Proficiency in MS Office applications (Word, Excel, and PowerPoint) Familiarity with using web-based software and smartphone applications This position requires frequent travel and possibility of relocation