Description
Join us and help build the future of entertainment! As a Guest Experience Associate, you will create unforgettable moments for our guests by guiding them through the VR journey, troubleshooting issues, and maintaining a high-energy store environment.
Responsibilities: Create Unforgettable Guest Moments Greet guests with energy and invite them into an exciting, welcoming environment Guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up Proactively share offers (F&B, repeat visits, gift cards) to boost engagement
Be a Tech & Experience Expert Master our proprietary tech and keep gear calibrated Troubleshoot issues smoothly and provide real-time, light-hearted updates to guests Communicate with management and tech support when issues arise, clearly and quickly
Keep Things Running Smoothly Maintain a spotless, high-energy store that meets Sandbox VR standards Sanitize gear thoroughly and display materials/gift cards to brand expectations Prepare iPads, body trackers, and gear before and after every session
Shift Leadership & Coaching Open/close the store, manage daily audits, break schedules, and labor spend Run shift check-ins, coach in real time, and train new hires Ensure team performance, morale, and guest service standards remain high
Requirements: Egoless & Coachable: You take feedback well and pitch in wherever needed Adaptable & Proactive: You’re resourceful, self-driven, and good with change Team-Focused: You stay positive and celebrate group wins Reliable: On time, in uniform, and ready to shine Physically Able: On your feet, some lifting (up to 40 lb), occasional stairs Weekend Availability: Required Leadership: 1+ year in retail/hospitality leadership
Benefits: Paid sick time + 401(k) match Commuter benefits (transit + parking) Referral bonuses + employee discounts Free VR sessions + guest review bonus