Administrator

We're seeking a highly organised and proactive Administrator to join our Hazardous Waste Site team at Waterside business park in Cardiff. As Site Administrator, you will play a key support role in ensuring accurate administration, maintaining compliance records, and delivering excellent customer service.

Responsibilities:

• Confirm work undertaken daily to support revenue generation
• Scan and upload site paperwork to the central system each day
• Input data accurately to produce hazardous waste returns and maintain site compliance
• Manage incoming telephone calls professionally, providing an excellent customer experience
• Maintain site filing systems to company standards
• Contact customers to confirm vehicle attendance appointments
• Produce weekly, monthly and quarterly reports to support operational and compliance requirements
• Work closely with Customer Service and Regional Operations teams to resolve queries and ensure information is accurate and up to date
• Support the Site Manager with any other reasonable administrative duties as required

Essential requirements:

• GCSEs (or equivalent) in Maths and English
• Strong administration experience in a busy office environment
• Confident using Microsoft Office, particularly Excel
• Excellent organisational skills with the ability to prioritise workloads and meet deadlines
• Strong communication skills, both written and verbal
• Professional telephone manner with a customer-focused approach
• High level of accuracy and attention to detail
• Willingness to learn, develop and adapt to business needs

Desirable requirements:

• A Levels (or equivalent)
• Experience within the hazardous waste or waste management industry
• Knowledge of hazardous waste documentation and relevant legislation
• Full UK Driving Licence

Benefits:

• Ongoing career development, training and coaching
• Competitive salary
• Generous pension scheme
• Retail and leisure discounts
• Holiday and travel discounts
• Life cover