Trainee Manager - 32hr

Diversity matters at Lush, a partly employee-owned, family-run company that prioritizes putting more back into the world than it takes.

As a Trainee Manager, your main focus will be assisting in delivering exceptional customer service and creating memorable experiences.

Key responsibilities include:

• Collaborating with the store manager to build a team that shares a passion for making every customer interaction a delightful experience.
• Supporting the store manager in building connections within the local community, with other businesses, and charity organizations.
• Contributing to a positive environment where each visit goes beyond a transaction.
• Playing a role in creating and executing 'top box' goals for the store and your team.
• Assessing progress towards these objectives and helping shape the team structure for optimal performance.
• Recruiting and upskilling team members to meet the store's needs.

The ideal candidate will have:

• A genuine passion for delivering exceptional customer service.
• Management skills to navigate difficult conversations, set and manage expectations, and support your management team.
• Strong verbal communication skills to share business messages throughout the store.

Benefits include:

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Discretionary and profit-based bonus
• Pension scheme
• Day off for weekday birthdays
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months of full pay for parental leave
• Enhanced paternity leave
• Flexible working arrangements
• Access to employee-led Community Networks