Product Designer, HR Experiences

At Gusto, we're on a mission to grow the small business economy.

The HR Expertise pod builds Gusto's knowledge and guidance layer , the part of the product that makes a small business feel like it has an expert HR team in its corner, not just a software tool.

As a Product Designer, HR Experiences, you will shape how Gusto delivers HR expertise across two sides of a service: the small business owner asking for help, and the HR expert delivering it.

Your responsibilities include:

• Shaping the end-to-end experience of HR Assist, HR Partner Console, Compliance Intelligence, and HR Documents , four AI-powered product surfaces that share a common knowledge layer.
• Leading service design across the two-sided product: journey maps, service blueprints, and operational handoffs between AI systems, human advisors, and small business customers.
• Making judgment calls about AI outputs , when to ship them, when to override them, when to put a human in the loop, and how to articulate why a generated direction is or isn't good enough.
• Defining how trust, uncertainty, graceful failure, and human override show up across these surfaces , patterns that will inform AI experience design across the broader HRX org.
• Co-leading product direction with PM, engineering, and data partners across four teams.
• Framing ambiguous problems and aligning partners around a clear direction, often before the data is in.
• Conducting and directing research with customers and HR partners to validate these experiences in a high-stakes compliance domain.

Requirements:

• You've shipped AI-powered experiences to production , not prototypes , and can speak concretely to how you handled uncertainty, errors, and human override.
• Experience in service design for products that involve two sides or multiple stakeholders.
• Ability to evaluate and direct AI-generated design and content , knowing when to use it, when to override it, and how to raise the bar.
• Cross-functional judgment to co-lead direction with PM, engineering, and data , and hold your position when the right answer is unpopular.
• Comfort with ambiguity , you frame the problem, scope the work, and advance forward without waiting for perfect information.
• 5+ years of product design experience owning shipped work in B2B SaaS, with well-developed craft across web.

Compensation Details: The cash compensation range for this role is $177,000/yr to $222,000/yr in New York.