Description
Join our high-impact IT team supporting some of the world's leading AI researchers and engineers. As an IT Support Engineer, you'll be responsible for providing end-user support, troubleshooting issues, and participating in an on-call rotation for urgent issues outside business hours. You'll work closely with IT Engineering and Security, with opportunities to grow into more technical infrastructure work over time.
Responsibilities:
- Triage and resolve issues across hardware, software, networking, and accounts
- Diagnose and resolve issues across macOS, ChromeOS, iOS, Android, and our core SaaS platforms
- Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement
- Support access management and employee lifecycle workflows
- Handle escalations requiring cross-team coordination
- Participate in an on-call rotation for urgent issues outside business hours
Communication & Documentation:
- Communicate clearly with users of all technical levels
- Write and maintain internal documentation including runbooks, how-to guides, and knowledge base articles
- Identify patterns in support requests, surface recurring issues to the team, and identify opportunities for automation or systemic solves
Operational Improvement:
- Help streamline onboarding and other high-volume operations as the company scales
- Contribute to automation efforts
- Maintain and improve device management, identity, and access systems
- Assist with scripting (Bash, Python) to automate repetitive tasks
You may be a good fit if you:
- Have 5-7+ years of hands-on IT support experience, ideally in a fast-paced or high-growth environment
- Are an excellent communicator who genuinely enjoys helping people solve problems
- Have strong troubleshooting skills and are methodical, curious, and persistent
- Demonstrated supporting macOS endpoints and comfortable supporting ChromeOS, iOS, and Android
- Have significant experience with Google Workspace administration
- Have experience with Slack administration , workspace management, permissions, and troubleshooting
- Have substantial experience supporting and administering additional SaaS tools
- Understand identity and access fundamentals , SSO, MFA, directory services
- Are familiar with MDM fundamentals and endpoint management concepts
- Have experience with basic scripting (Bash or Python) for automation
- Take ownership of problems and follow through until they're resolved
- Think beyond the immediate fix , you ask 'why did this happen?' and 'how do we prevent it?'
- Are organized enough to manage competing priorities without things falling through the cracks
- Propose solutions when you see a process that doesn't scale
- Are looking to develop deeper technical skills and take on more complex systems administration challenges over time
Strong candidates may also:
- Be familiar with zero-trust security concepts and endpoint security tooling
- Have experience with networking basics , DNS, DHCP, VPNs, networking fundamentals
- Have contributed to IT projects beyond day-to-day support (migrations, tool rollouts, process redesigns)
- Have experience using AI tools to improve personal or team productivity
Location
This role is based in our Sydney office. There is a 4 day per week in office expectation.
What Makes This Role Unique
You'll be joining a high-impact IT team supporting some of the world's leading AI researchers and engineers. The pace is fast and you'll have real ownership over your work. This isn't a role where you follow rigid scripts , you'll be trusted to use your judgment, improve our processes, and grow with the team. Because we're scaling rapidly, you'll have meaningful opportunities to shape how IT operations work at Anthropic.