Description
About the Company
At Flow, we're reimagining what it means to live, work, and connect. We're building a new kind of living experience: one that's flexible, connected, and designed to create genuine community and real value for the people who call Flow home.
About the Role
The New Neighbor Success Lead plays a central role in guiding prospective residents through every stage of the Flow experience, from initial exploration to the moment they move into their new home. Using a thoughtful blend of data insights, human judgment, and Flow’s proprietary technology, this role ensures that every individual or family discovers how Flow’s conscious communities can support their personal journey.
Responsibilities:
- Conduct personalized discovery conversations using Flow’s technology to assess each client’s needs, preferences, and timeframes.
- Articulate and tailor housing solutions across Flow’s portfolio.
- Direct prospects to alternative Flow properties when this better aligns with their lifestyle, budget, or timeline.
- Enjoy selling & negotiating within a tech augmented sales process that affords more autonomy and accountability
- Own the full on-site sales motion, including tours, demonstrations, presentations, and closing.
- Maintain accountability for personal workflows & outcomes using Flow’s proprietary selling suite.
- Participate in product trainings, user testing, pilot programs, and feedback sessions.
- Provide structured input into technology roadmaps through tour notes, insights, and real-world observations.
- Represent Flow in relationships with local realtors, influencers and events that match well with Flow’s Brand ethos.
Ideal Background:
- Strong consultative sales approach with the ability to diagnose needs and recommend solutions.
- High degree of professional judgment, autonomy, and comfort making decisions independently.
- Tech-forward mindset; confident using CRM systems, dashboards, automation, and workflow tools.
- Exceptional communication, presentation, and interpersonal skills.
- Ability to analyze data signals and adapt approaches to individual client situations.
- Collaborative orientation with comfort engaging cross-functional partners.
- Resilient, proactive, and committed to the Flow mission of human flourishing.
- 3+ years in consultative sales, hospitality, real estate, customer experience, or a related field preferred.
- Experience with autonomy in contract negotiation or professional-level decision-making is strongly preferred.
- Real estate or housing experience is beneficial but not required.
Additional Information
Benefits
We take care of our people so they can do their best work.
- Health and Wellness Comprehensive medical, dental, vision, disability, and life insurance and parental leave benefits. On-staff doctor, free therapy through SpringHealth, acupuncture, an Employee Assistance Program, and other wellness offerings.
- Time Off PTO and paid holidays.
- Financial 401(k) retirement plan, healthcare and dependent care FSAs, HSA-compatible plan options with annual employer HSA funding and pre-tax commuter benefits.
- Life at Flow Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays, grocer products, and merch.