Partner Success Manager

As a Partner Success Manager at Gusto, you'll play a key role in expanding our presence within the accounting market, focusing on our largest and most strategic accounting partners. This is not a traditional support role,you'll help define and scale our enterprise partner success motion, working closely with leadership to establish best practices and drive meaningful growth.

Here's what you'll do day-to-day:

• Build and maintain strong relationships with senior stakeholders at large accounting firms to ensure they realise maximum value from GustoPro
• Lead onboarding and deliver tailored training aligned to firm-specific workflows and needs
• Travel to partner sites to lead in-person meetings and effectively leverage on-site technologies
• Develop and execute strategies to drive adoption and engagement across enterprise accounting firms
• Collaborate with partners on co-branded content, case studies, and resources that highlight successful implementations and best practices
• Advise firm leadership on how to strategically use GustoPro to drive operational efficiency and growth
• Partner closely with Enterprise Account Managers to create and execute joint success plans, ensuring seamless onboarding, ongoing support, and expansion opportunities
• Work cross-functionally with Sales, Marketing, and Product to address partner needs and provide actionable feedback
• Track partnership performance metrics and develop strategies to improve outcomes and ROI
• Represent the voice of enterprise partners internally, influencing product and service enhancements
• Contribute to the design and evolution of partner programs tailored to large accounting firms
• Maintain deep knowledge of the accounting industry, regulatory landscape, and GustoPro's product roadmap
• Use AI-powered workflows as a core part of how you sell: running assigned tools daily, surfacing friction and inefficiencies as you find them, and collaborating with your team to influence what gets built or improved next.

The target on-target earnings (OTE) for this role range from $145,000–$178,000 in Denver and most remote locations, and $171,000–$209,000 in San Francisco and New York.