Sales Operations Manager - US

As a Sales Operations Manager at Corsair, you will lead and manage a team of 15+ members, providing direction, performance management, coaching, and professional development to ensure consistent execution of sales operations processes.

Your responsibilities will include providing Sales Operations support from price quotes through order fulfillment, backlog management, on-time deliveries, invoice disputes/resolutions, and general customer inquiries.

You will also ensure orders, shipments, and deliveries are executed based on delivery expectations that meet customer requirements and follow company guidelines, with a focus on minimizing Chargebacks from Customer programs.

Additionally, you will validate and analyze sell-through data to ensure customers' inventory levels are proactively managed and the corresponding sell-through trends align with the regional sales managers and account managers' goals, and with the company goals and forecast.

You will perform sales analytics and performance measurement reporting against key performance indicators (i.e., order accuracy, order booking within defined thresholds, on-time shipment, on-time delivery, backlog management, container management).

You will work closely with senior sales leadership to define the optimal performance measurements and performance management programs required to ensure sales organization success.

You will provide leadership to assure alignment, teamwork, and transparency across departments.

You will apply project management concepts when working with the Information Systems team to define and implement processes that will maximize systematic processing.

You will implement process improvements to support business growth and scalability; collaborate with other functional areas where needed to ensure processes are holistic.

You will partner with customers on supply chain initiatives that will improve end-to-end performance.

You will identify cost savings opportunities and implement operational efficiencies where needed.

You will drive direct customers to implement EDI order and Return Merchandise Authorization (RMA) processing.

You will initiate Collaborative Planning, Forecasting, and Replenishment (CPFR) processes with key customers.

You will create and implement regular scorecard review processes with key customers to compare their performance to other customers, and to compare Corsair performance to other vendors.

You will establish weekly customer metrics highlighting trends by customer and channel.

You will facilitate and drive to closure customer-specific marketing programs and promotions.

You will focus on Internal and External Audits to ensure compliance for SOD's and SOX's requirements.

You will exhibit ability to work effectively with people at all levels of the organization.

You will interpret and communicate work procedures and company policies to team members.

You will maintain professional internal and external relationships that meet Corsair's core values.