Talent Operations - Program Manager

ElevenLabs is scaling fast and needs a Talent Operations Program Manager to own the infrastructure behind a high-volume, high-urgency hiring push. The successful candidate will manage recruiting agencies, onboard and coordinate recruiting contractors, and ensure the company has the capacity and vendor ecosystem to hit aggressive headcount targets.

Responsibilities:

• Own relationships with hiring agencies and recruiting contractors end-to-end , sourcing, onboarding, performance tracking, and vendor management.
• Build and maintain capacity plans that map hiring demand to recruiter and agency supply, flagging gaps before they become blockers.
• Program manage surge hiring initiatives, coordinating across internal recruiters, external partners, and recruiters to keep pipelines moving.
• Design lightweight but durable SOPs for how we engage and manage external recruiting partners at scale.
• Track and report on agency and contractor performance, cost-per-hire, and fill rates , surfacing insights to improve how we deploy capacity.
• Transition into broader Talent Ops work over time: workflow automation, tooling, dashboards, and recruiter enablement.

Requirements:

• Proven experience managing recruiting vendors, staffing agencies, or contractor workforces.
• Strong program management instincts: ability to run multiple workstreams simultaneously without dropping balls.
• Comfortable building structure where little exists , capacity models, trackers, SOPs, and reporting from scratch.
• Data-driven: track what matters, spot problems early, and communicate clearly with numbers.
• Excellent stakeholder management , ability to work across recruiting, finance, and hiring managers without friction.

Nice to have:

• Experience supporting high-volume or international hiring surges.
• Familiarity with ATS platforms, particularly Ashby.
• Ability to vibe-code or automate workflows to reduce manual overhead.

What we offer:

• Innovative culture.
• Growth paths.
• Learning & development: annual discretionary stipend.
• Social travel: annual discretionary stipend to meet up with colleagues.
• Annual company offsite.
• Co-working: monthly co-working stipend if not located near main hubs.