Account Manager - LATAM

We are looking for an Account Manager to partner directly with enterprise customers in LATAM, building and deploying conversational agents on the ElevenLabs Agents Platform.

The focus will be on hands-on execution, advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments.

Responsibilities:

• Guide customers through best practices for deploying and scaling agents across web, mobile, and telephony
• Analyze agent performance data and conversational logs to identify friction points and optimization opportunities
• Own expansion outcomes across a defined portfolio of enterprise accounts
• Identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Customer Success

Requirements:

• 5+ years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the Spanish LATAM region
• Fluent in Spanish and English
• Familiarity and experience with building and deploying AI agents
• Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
• Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities
• Excellent problem-solving, technical, and analytical skills
• Strong communication and interpersonal skills
• Strong understanding of the LATAM market landscape and cultural nuances

Benefits:

• Innovative culture
• Growth paths
• Learning & development support
• Social travel stipend
• Annual company offsite
• Co-working stipend