Lead Product Designer

At Twilio, we're shaping the future of communications, empowering millions of developers and hundreds of thousands of businesses globally to build personalized customer experiences. We're looking for an exceptional, senior-level Staff Product Designer (L4) to join our Channels UX team and serve as the core design leader for Twilio's Voice Products.

Responsibilities:

• Lead End-to-End Voice Design: Own the complete user journey for Twilio Voice products, translating sophisticated telecom abstractions into clean, logical, and delightful developer experiences.
• Drive Cross-Channel Coherence: Collaborate with design peers across Messaging and Email to build an omnichannel, channel-agnostic observability and configuration narrative inside One Console.
• Formulate Systems Architecture: Shape mental models, complex configuration wizards, and underlying information architectures.
• Design for Platform Interoperability: Partner closely with design peers across the Conversations and AI product teams to ensure Twilio Voice seamlessly integrates with advanced conversational tools and AI capabilities.
• Uphold Craft Excellence & Governance: Actively participate in, facilitate, and scale the UX Design Feedback Process, taking work from concept through formal Design Reviews and Cross-Functional Product Experience Reviews.
• Partner Vertically and Horizontally: Establish a leadership-to-leadership operating model with Product Managers, Engineering Leads, and Architects to build shared roadmaps, negotiate technical constraints, and ensure high-fidelity design execution.

Qualifications:

• 8+ years of professional product design experience specifically focused on highly technical software products, developer tools, infrastructure, or complex B2B/SaaS platforms.
• A strong, exhaustive portfolio demonstrating structural systems thinking, data-driven design decision-making, and deep individual product design craft.
• Proven cross-functional influence: Demonstrated success partnering directly with engineering and product leaders to navigate organizational complexity, align cross-product touchpoints, and handle competing priorities in fast-evolving environments.
• Comfort with Ambiguity: A self-starter who thrives when thrown into highly complex, loosely-defined technical spaces and is capable of building clear frameworks out of abstract constraints.
• AI-Powered UX Mindset: We're building a UX team that's thoughtful about how AI is changing the way products are built, as well as how our work gets done.

What We Offer:

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program
• Much more

Compensation:

• Estimated pay ranges: $159,210-$176,900 (Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, Washington D.C.)
• $168,570-$187,300 (New York, New Jersey, Washington State, California)
• $187,200-$208,000 (San Francisco Bay area, California)