Description
GitLab is seeking a Customer Success Manager to join our team. As a Customer Success Manager, you will partner with our customers to take their desired business outcomes and turn them into actionable objectives. You will know the GitLab platform, our best practices, and use cases to guide the customer. You will understand the customer journey and be able to guide them on future adoption. You will act as the GitLab liaison for GitLab questions, issues, or escalations, collaborating with GitLab Support, Product Management, or other teams as needed. You will own a book of assigned customers, focusing on increasing adoption, ensuring retention and growth, and overall customer satisfaction. You will remain knowledgeable and up-to-date on GitLab releases.
The ideal candidate will have an understanding of Git and typical branching strategies, knowledge of software development lifecycle and development pipeline, understanding of continuous integration, continuous deployment, DevSecOps, prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention, experience partnering with customers to define and achieve business outcomes, familiarity working with customers of sizes relevant to the assigned segment, exceptional verbal, written, organizational, presentation, and communications skills, detailed-oriented and analytical, strong team player but self-starter, project management experience & skills, strong technical, analytic, and problem-solving skills, alignment with our values, and willingness to work in accordance with those values.
How GitLab Supports Full-Time Employees: Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave