US CONTACT CENTER PREMIER SPECIALIST

HSBC is seeking a US Contact Center Premier Specialist to provide expert service support to Premier and Private Bank clients via chat channels.

The successful candidate will be responsible for:

• Providing high-quality service to achieve maximum customer satisfaction
• Maintaining attention to detail and high accuracy in directing and navigating customers to appropriate resolutions
• Adhering to chat procedures and guidelines, taking ownership and initiative to complete necessary research and customer follow-up
• Maintaining a working knowledge of regulations to identify risk or fraudulent activity
• Handling multiple banking products, such as credit cards, internet banking, and deposits
• Generating customer loyalty through strong knowledge of key products and services
• Achieving individual targets and goals within a team-based environment
• Acting as a role model for HSBC's Group values and behaviours

The ideal candidate will have:

• A minimum of a high school diploma or General Educational Development Test
• Excellent communication skills and the ability to thrive in a team environment
• The ability to work in a high-volume, fast-paced environment
• Proficiency with personal computers and basic software packages

As an HSBC employee, you will have access to tailored professional development opportunities, a competitive pay and benefits package, and a robust Wellness Hub.

Your final fixed pay offer will depend on your skills, experience, and qualifications.