Incident Response Manager - Product & Engineering

We are looking for an Incident Response Manager to serve as the operational backbone of how Anthropic handles incidents. The right person for this role brings structure and rigor to high-volume, high-stakes situations without waiting for a playbook to be handed to them.

Key responsibilities include:

• Building the incident response management function, establishing the processes, tooling, and operational standards that define how we handle incidents at scale
• Serving as an on-call incident commander, driving coordinated response across technical and non-technical stakeholders during incidents of varying severity
• Engaging the right people at the right time, with a strong sense of urgency, bringing order and direction to fast-moving, ambiguous situations
• Owning incident communications end-to-end, from real-time internal coordination to external channels like status pages, direct customer outreach, and stakeholder updates
• Participating in blameless incident reviews, contributing operational context and helping drive follow-through on critical remediations so the same class of incident does not recur

The ideal candidate will have 5+ years of experience in incident management, with direct experience managing technical product or infrastructure incidents. They will also have built or significantly shaped an incident response program, ideally at a high-growth startup or in an environment where they had to create structure rather than inherit it.

The annual compensation range for this role is $290,000-$365,000 USD.