Description
Job Description
About us
At Pomelo Care, we are redefining the healthcare journey for women and children. We provide a continuous circle of support,from the first steps of family building and the complexities of pregnancy to the nuances of postpartum, pediatric, and midlife care.
About The Role:
Your north star: Enroll clients referred to Pomelo’s doula network by health plans, providers, and doulas.
This role reports to our Referral Specialist Manager and can be based anywhere in the continental US.
Responsibilities
- Conduct outbound calls and digital outreach (SMS, email) to referred clients to drive new client enrollments, meeting quality and productivity requirements.
- Document all incoming referrals and interactions in systems of record with timely and accurate updates.
- Match clients with existing doulas in the Pomelo Care doula network.
- Coordinate with health plan case managers and external healthcare providers to share updates on referrals and achieve enrollment goals.
- Track, monitor, and enroll referrals, ensuring timely processing and communication with all parties.
- Manage inbound calls from potential clients and external partners, answering their questions, addressing their concerns, and providing guidance on how Pomelo can support their needs.
- Achieve member enrollment and doula matching goals as driven by company KPIs.
- Maintain a high quality level for documentation and in interactions with clients and doulas.
- Confirm client’s health plan eligibility details via automatic clearinghouse and online health insurance portals.
- Participate in training and development opportunities to stay current on healthcare trends and regulations.
Benefits
- Competitive healthcare benefits
- Generous equity compensation
- Unlimited vacation
- Membership in the First Round Network
Why you should join our team
By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup that always puts the patient first. You will learn, grow and be challenged, and have fun with your team while doing it.