Manufacturing Systems Specialist (Atlanta)

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology.

The Digital Manufacturing team at Anduril Industries is seeking a Manufacturing Systems Specialist to join their team. The successful candidate will be responsible for responding to reported manufacturing support incidents submitted by internal company stakeholders within the global manufacturing user base.

Key Responsibilities:

• Serve as the critical bridge between production operations and digital manufacturing systems (PLM/ERP/MES), identifying and resolving software issues that impact production efficiency.
• Monitor intake of reported software problems across multiple manufacturing platforms.
• Conduct root cause analysis by observing actual manufacturing processes and how they interact with digital systems to identify disconnects between software functionality and production needs.
• Evaluate urgency, impact, and scope of reported incidents based on real manufacturing constraints and production schedules.
• Escalate to engineering support when required and provide clear operational context to software development about manufacturing realities.
• Work directly with manufacturing engineers and technicians and regularly visit the production floor to understand operational context.
• Collaborate directly with software development teams, enterprise solution architects, and manufacturing subject matter experts to drive comprehensive solutions.
• Propose new functionality or process improvements that would enhance the operator experience, streamline production workflows, and reduce support needs.
• Proactively identify potential unreported problems by regularly observing production processes and analyzing system data patterns.
• Create and maintain standard operating procedures for new feature workflows.
• Develop workarounds and best practices that accommodate both system limitations and production requirements.
• Lead/Coordinate training for new feature rollouts.
• Build trusted relationships with key stakeholders across the business.

Requirements:

• 2+ years in technical support, deployment, or system maintenance roles.
• Hands-on expertise debug expertise with integrated enterprise systems, including MES, ERP, PLM.
• Demonstrated ability to multitask competing support demands in fast-paced environment.
• Functional understanding of basic manufacturing concepts, processes, and terminology; and how they relate to software tools and data objects.
• History of collaborative engagement with software engineers.

Salary: $25-$33 USD per hour

Benefits: Anduril offers top-tier benefits for full-time employees, including comprehensive, competitive benefits packages available at little to no cost to employees.