FBS CX/Lean & Operations Project Manager

Our Client is seeking a highly skilled FBS CX/Lean & Operations Project Manager to manage the execution and change management of large, high-level, complex operations projects and core operational activities affecting employees, customers and agents. The successful candidate will lead and facilitate multiple large cross-functional teams in the implementation of business solutions aligning with the enterprise strategy. They will perform project management and develop analytics to identify trends and make recommendations impacting changes in technology, operating procedures, and improved results. The candidate will collaborate with leadership and key stakeholders across the enterprise to build effective relationships and support the delivery of initiatives within the portfolio.

Essential Job Functions

• The FBS CX/Lean & Operations Project Manager will initiate, research, evaluate, recommend and execute high-level complex projects and core operational activities to support Service Operations strategy, people, process, and technology initiatives.
• They will lead project and support the execution of large cross-functional enterprise strategic projects in collaboration with other enterprise teams.
• The successful candidate will ensure short and long term strategies, programs and processes are executed.
• They will develop and lead change management plans and execution activities including impact analysis and assessing change readiness.
• The FBS CX/Lean & Operations Project Manager will partner with other business units, including Digital, Product, IT and Underwriting, to facilitate communication and ensure projects align with operational objectives and direction.
• They will lead and present analysis reviews including trend monitoring and provide sound business solutions.
• The candidate will develop and deliver presentations and communications supporting the execution of change management.
• They will collaborate with key stakeholders and generate key insights influencing business decisions and solutions.
• The FBS CX/Lean & Operations Project Manager will take ownership for resolving and mitigating issues. They will identify opportunities and risks associated with changes in internal and external environment by developing and implementing short term and long term operational plans.
• They will make sound recommendations based on research of new technologies, techniques and tools to support and/or drive improvements within Service Operations.
• The successful candidate will provide guidance, mentorship and coaching to Operations Execution Analysts I and II.
• They will perform other duties as assigned.

Requirements

• The FBS CX/Lean & Operations Project Manager will have a Bachelor’s degree. A Master’s degree is preferred.
• They will have 3+ years of project management experience.
• The successful candidate will have full proficiency in English.
• They will have strong demonstrated analytics experience.
• The FBS CX/Lean & Operations Project Manager will have experience communicating, presenting, and delivering business proposals to executive level leadership.

Technical & Business Skills

• The FBS CX/Lean & Operations Project Manager will have Office Suite (Advanced) skills.
• They will have project management (Advanced) skills.
• The successful candidate will have change management (Intermediate) skills.
• They will have strategic thinking (Intermediate) skills.
• The FBS CX/Lean & Operations Project Manager will have oral communication (Intermediate) skills.
• They will have written communication (Intermediate) skills.
• The successful candidate will have stakeholder management (Intermediate) skills.
• They will have process improvement (Intermediate) skills.
• The FBS CX/Lean & Operations Project Manager will have critical thinking & problem solving (Intermediate) skills.

Benefits

The FBS CX/Lean & Operations Project Manager will receive a competitive compensation and benefits package, including:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package: Grocery vouchers, saving funds, SGMM, etc.
3. Career development and training opportunities
4. Dynamic and inclusive work culture within a globally renowned group
5. Private Health Insurance
6. Pension Plan
7. Paid Time Off
8. Training & Development

Note: Benefits differ based on employee level.