Manager, Ticket Operations & Merchandise

The Manager of Ticketing and Merchandise Sales is primarily responsible for managing our ticketing system, ticket sales, and gate operations, as well as merchandise sales and the gift shop. The position will report to and receive guidance from the Road Atlanta President and General Manager.

Essential Duties and Responsibilities

• Management, maintenance, and responsibilities for the ticketing system for the track.
• Manage all of the track’s ticketing procedures.
• Manage all of the event ticket sales staff, including the front gate/office/registration staff.
• Management of all administrative and part-time staff who assist with ticketing sales.
• Manage reserved parking, camping, and RV sales process.
• Oversee and manage the accuracy of website and e-commerce prices.
• Management of all customer service for RV customers.
• Percentage of travel: 5%, including weekends.
• Management of the Craton relationship. Including negotiation of contracts.
• Management of administration and temp staff that help with merchandise sales and customer service with customers in the gift shop and out in the facility during events.
• Inventory management, including maintaining appropriate items in the gift shop.
• Presentation of the store and overall layout and appearance.
• Management of all website order fulfillment.

Supervisory Responsibilities

• Directly supervises assigned staff.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.