Description
Are you passionate about upholding outstanding standards and guaranteeing smooth operations? Join Aristocrat as a Control Room Operator and become part of our energetic team! We dedicate ourselves to bringing happiness to life through play, and your role will be vital in preserving the integrity and seamless operation of our gaming systems.
As a Control Room Operator, you will be responsible for meeting monthly performance goals for accuracy, quality, efficiency, and important metrics. You will prepare timely internal reports of system and operational incidents, handle all job duties in strict adherence to policies and procedures, complete tasks according to system directives, monitor the health of the operating system, record activities and archive daily logs, participate in testing and reporting activities, provide timely feedback regarding system and equipment failures or client concerns, maintain information confidentiality, adopt and promote things we value, stay current on all new developments and procedures regarding protocols, work towards set goals and targets, and open production tickets for system issues.
We are looking for a highly skilled individual with a high school diploma or equivalent experience, proficiency with computer systems and applications, demonstrated experience in data reporting, previous experience as a control room operator or in a similar role, highly developed verbal, interpersonal, and written communication skills, positive attitude with the ability to maintain a friendly, professional, and courteous demeanor, demonstrated accuracy with a consistent attention to detail, ability to make decisions, show discretion, and take initiative when management is not present, excellent grammatical and typing/data entry skills with an emphasis on accuracy, organised with proven time-management skills, ability to remain focused and organised, dedication to Company standards and values, outstanding customer service skills, and ability to follow detailed protocols.