GTM Operations Process Architect

Job Description

We're seeking an experienced systems practitioner to own the end-to-end processes, Mechanization and Automation pillar for Central Operations end-to-end. In this role, you'll be the person who wakes up every day focused on ensuring our support tooling has a clear roadmap, our processes are documented and AI-enabled, and our operational systems are built to scale without adding headcount.

Responsibilities

• Own the process and tooling roadmap for Central Policy and Operations independently, setting short-to-medium-term strategic direction and aligning investment to areas of greatest need
• Drive cross-functional initiatives across GTM, Finance Systems, and Data Engineering to align territory, quota, and adjustment data for AI enablement
• Architect the path to transition off external tools toward Stripe-native tooling,building the business case, influencing resource allocation, and measuring ROI
• Design and implement automation for Account Team assignments, User Segmentation updates, and Manager and Approval workflows in Salesforce to reduce manual intervention and contractor dependency
• Build audit frameworks, compliance metrics, and governance processes for scaled systems (Territory Assignments, Quota, Workflows, Adjustment Approvals)
• Establish documentation, process architecture, and AI-ready task design that enables leadership visibility, vendor onboarding, and repeatable delegation
• Anticipate system integration risks and resolve them before they become escalations,including cross-system data movement between Salesforce, territory engines, and reporting infrastructure

Requirements

• 10 or more years of experience in business operations, systems development, technical program management, or a related discipline with demonstrated progression in scope and complexity
• Proven track record of owning and delivering end-to-end systems or tooling programs in a cross-functional environment,from business case through implementation and ongoing optimization
• Strong SQL proficiency and experience with data architecture, pipeline design, or systems integration work
• Experience leading process redesign and automation initiatives that delivered measurable operational efficiency or cost reduction
• Demonstrated ability to influence senior stakeholders, build investment cases, and drive decisions across functions without direct authority
• Effective communicator who can translate complex technical concepts for non-technical audiences and leadership, and translate business requirements into system specifications