Principal Technical Consultant, Okta

We are seeking a Principal Technical Consultant to provide hands-on implementation and deployment services to our customers. As a leader in this role, you will work closely with customers to ensure long-term success and collaborate with various teams, including Customer Success, Engineering, and Support.

Responsibilities:

• Provide innovative consulting services to Okta customers in a post-sales role
• Gather, analyse, and document post-sales requirements
• Communicate effectively with customers and partners at technical and functional levels
• Design and deploy solutions that result in extraordinary customer satisfaction
• Manage project scope, schedule, status, and documentation
• Mentor and train customers on the service
• Act as a liaison between customers and Product Management to drive product development
• Collaborate with other Okta teams, such as Engineering and Support, as needed
• Perform hands-on technical design, configuration, and troubleshooting of the Okta service
• Shape and influence Okta's growth and scalability by designing new offerings and finding new ways to deliver exceptional customer satisfaction
• Manage multiple concurrent deployment projects
• Apply knowledge of technologies and protocols to support identity federation and robust access control models
• Utilise knowledge of cloud architectures and complex enterprise on-premise IT landscapes
• Apply software development experience when working with customers
• Ensure quality and time management processes are followed by the team
• Commit to using a knowledge repository for deployment standard methodologies and other customer ideas as continuous improvement
• Travel up to 50% of the time to customer sites

Requirements:

• 5-7 years of experience as a technical consultant delivering solutions to external customers
• Experience with technologies and protocols to support identity federation and robust access control models
• Software development experience
• Knowledge of enterprise web technologies, security, and cutting-edge infrastructures
• Experience with JavaScript and one of the major JavaScript MVC frameworks
• Ability to work independently and multi-functionally
• Superb communication skills
• Experience in process improvement, decision-making, managing processes, planning, analysing information, and developing standards