Description
As a Product Operations Manager for Altius, you will play a critical role in ensuring the reliability and mission readiness of Anduril's Launched Effects family of systems. Altius is a loitering munition and ISR platform that delivers autonomous precision effects across a range of launcher types and mission profiles, with seamless integration into Lattice OS for rapid mission adaptability.
In this role, you will lead the Altius Product Operations function: improving field failure discovery, mitigation, and resolution; conducting root cause analysis; deploying fixes; and managing incidents across the Altius fleet. You will set the bar for the team, mentor operators, and shape the processes by which Altius is sustained.
This position requires a strong problem-solving mindset and hands-on expertise in debugging complex electromechanical systems. If you are passionate about cutting-edge technology, advancing national security, and delivering best-in-class operational support, Anduril invites you to join the team.
Key Responsibilities
- Lead Anduril's Altius Product Operations team, combining an understanding of our customers' missions with deep familiarity of our products and delivered capabilities
- Lead a team tasked with triaging, diagnosing, root causing, and managing product incidents, driving postmortem actions including providing status visibility to internal and external stakeholders through resolution
- Partner with engineering teams to abstract individual incidents into systemic reliability improvements
- Consistently assess and seek to improve the quality of the fleet's observability and health telemetry in partnership with multiple functions across the Altius team
- Collect, organize, and analyze system failure data to define trends, drive proactive sustainment processes, and support resource allocation decisions
- Support Anduril's global customers through proactive communications and detail-oriented execution
- Evaluate and improve product capabilities by analyzing customer communication and feedback for capability requirements, product performance indicators, and desired functionality
- Maintain awareness of current product specifications and bridge the gap in understanding between technical and non-technical stakeholders
- Communicate and coordinate technical and non-technical efforts across multiple business, engineering, and sustainment functions, influencing decision making and driving action to maximize capability availability for end users
- Guide and mentor a team, setting goals, providing direction, and iterating on process and standards to achieve scalable sustainment operations
Requirements
- Bachelor's degree in technical or related field
- 6+ years of professional experience mastering technical systems and supporting in product operations, problem solving in unstructured situations at the interface of hardware, software, and networking
- Eligible to obtain and maintain a U.S. Secret Security clearance; holding clearances or background investigations in the past is a plus
- Ability to travel as needed to support customer needs and operations
- Ability to be local or relocate to Atlanta, GA
Preferred Qualifications
- Ability to drive challenging and vague technical problems to clarity and resolution
- Daily practice of excellence and rigor: you execute the 100th rep of a process with the same focus and care as the first five reps.
- Confident with navigating ambiguity and crafting new ways of doing things
- Experience guiding and mentoring a team, setting goals, providing direction, and iterating on process and standards
- Experience supporting and/or deploying loitering munitions or UAS as a DoD contractor or DoD end user
- Experience supporting and/or performing incident-driven workflows requiring analysis, triage, prioritization, and reporting
- Experience in on-call support operations and working in limited risk tolerance environments
- Experience defining, implementing, and supervising sustainment and reliability processes for a defense-focused service or product
- Experience with and demonstrated understanding of conventional ordnance systems and their implementation, and/or combat arms experience
- Experience leveraging data analytics to conduct trend analysis and inform business decisions
- Experience with observability tooling such as Grafana, and exposure to software development tooling such as Git and Jira
- Military, DoD, or other Government agency experience preferred
- Willingness to work non-standard hours and weekends as needed
- Project management and/or consulting experience preferred