CSE Collections

The role of CSE Collections involves providing exceptional customer service to customers at the first point of contact, involving meeting their needs in one call while seeking opportunities to extend and develop the relationship.

Key responsibilities include:

• Managing a portfolio of live, current and overdue debit balance customer accounts through inbound/outbound calls and other communication channels.
• Contacting customers to inform on delinquency, encourage on-time payments and set up payment plans that can facilitate good credit.
• Processing customer payments, account adjustments and customer refunds where appropriate.
• Resolve queries in a timely and satisfactory manner.

To succeed in this role, you will need to have a bachelor's degree, excellent communication and interpersonal skills, and the ability to work in shifts.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment.