Description
We're looking for a Technology Operations Analyst to join our team. As a Technology Operations Analyst, you'll be the face of support for technology for all staff at the bank, assisting with hybrid support for our colleagues and external partners, whilst sharing solutions that improve technology outcomes for all.
Your main responsibilities will include:
- Providing 1st line technology support/security issues raised in Slack, email, and face-to-face office interactions.
- Facilitating onboarding training for new employees: ensuring staff have access to the equipment, software, and services they need to work efficiently.
- Helping the team to manage asset inventory, procurement, repairs, auditing, and licensing.
- Computer hardware provisioning from returned stock.
- Arranging collection of leavers' hardware.
You'll be working closely with our internal teams and key suppliers to ensure that staff have the best possible experience with the technology they use on a daily basis.
We're looking for someone with knowledge and experience of supporting either macOS or Windows, and an interest in and suitable understanding of Starling's technology. Exposure to incident management processes is beneficial.
In return, we offer a competitive salary and benefits package, including 25 days holiday, an extra day's holiday for your birthday, and annual leave that increases with length of service.