Description
At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our mission is to power the future of communications, believing that communication should be at the heart of every product and customer experience.
As a Compliance Operations Specialist 1, you will be monitoring the use of Twilio products, voice, SMS and email, to ensure that the traffic on Twilio's platform is legal, compliant, and wanted. You will also ensure that all traffic is following Twilio's Voice Policy, Messaging Policy, Acceptable Use policy and meets CTIA requirements.
In this role, you'll: Investigate cases quickly and efficiently, perform analysis to understand bad actor behavior and demonstrate willingness to learn and become a subject matter expert in compliance investigations Protect Twilio customers and consumers through ongoing identification of bad actors, non-compliant activity and evolving tactics - taking action daily to stop bad actors/ activity while minimizing false positives Identify trends, root cause gaps and recommend appropriate preventative solutions to stop bad actors from being successful Use call detail records & aggregate traffic data to identify patterns and trends that determine a set list of actions Resolve urgent issues impacting businesses, carriers and consumers worldwide Use Twilio's tools and your own investigative powers to detect and prevent non-compliant activity Provide support for customers by email, to ensure customers have an excellent experience with Twilio
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio.