Onsen Receptionist (Japanese Speaking) - CS

Set a course for adventure with Princess Cruises! As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.

We are seeking an Onsen Receptionist to lead the delivery of a high-quality, memorable Onsen experience aligned with Princess brand standards. The role focuses on exceptional guest service, operational excellence, and revenue maximization, while fostering a positive, professional, and guest-focused environment.

Key Responsibilities:

• Deliver a warm, professional welcome to every guest.
• Manage all Onsen bookings, appointments, and checkout procedures.
• Engage in genuine conversations, listening with empathy, and anticipating guest needs.
• Ensure the Onsen environment is maintained to the highest cleanliness and safety standards.
• Oversee day-to-day operations of the Izumi Onsen areas.
• Monitor voyage performance and adjust to meet revenue goals.
• Manage marketing, promotional activities, and brand-aligned messaging.
• Support inventory control, audit follow-up, and financial accuracy.
• Supervise Onsen Attendants and foster a respectful, inclusive, and harassment-free workplace.
• Lead by example and instill our Corporate Culture Essentials.
• Drive continuous improvement and support change initiatives.
• Collaborate closely with onboard and shoreside teams to share insights and best practices.
• Uphold all Hotel, Environmental, and HESS-MS procedures.
• Complete HESS logs and support outbreak response requirements.
• Maintain knowledge of public health standards (USPH, WHO, etc.).

Requirements:

• Experience: Strong guest service background in spa, wellness, or premium hospitality settings.
• Language Skills: Basic English proficiency required; Japanese language skills are highly desirable due to the guest demographic.
• Customer Service: Strong interpersonal skills with a genuine passion for guest service and cultural sensitivity.
• Teamwork: Ability to work collaboratively in a multicultural team and adapt to dynamic operational needs.
• Professionalism: High standards of personal grooming, punctuality, and conduct.
• Flexibility: Willingness to work varied shifts, including weekends and holidays, in accordance with shipboard schedules.
• Compliance: Strong sales mindset and ability to support revenue achievement.
• Cultural Sensitivity: The Onsen is a traditional Japanese bathing experience that may involve nudity in gender-separated areas. Candidates must be comfortable working in this environment and demonstrate discretion and professionalism at all times.

Benefits:

• A competitive salary package.
• Your comfortable double cabin - your space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.