AM OI Operations

We are seeking an experienced professional to join the International Corridor team as an AM OI Operations. The role holder will be responsible for the Banking proposition management initiatives, with a primary focus on performance management.

The NRI business seeks to enhance the Group's share of wallet from the Non-Resident Indian (NRI) community. The key focus of this role is to enhance the customer experience ensuring International Service standards are high, and by joining up with overseas entities in key markets to make HSBC more relevant to the NRI community.

Key responsibilities:

• Manage cross-border proposition and process
• Own client life cycle management and client communication to increase client experience
• Drive business metrics and delivery through branches, contact center, and RMs
• Work closely with overseas HSBC entities, teams, and branches to enhance the international proposition
• Work closely with control, compliance, operations, etc., teams to create/enhance customer journeys, processes, product offering in adherence to cross-border framework and local regulatory guidelines
• Manage BAU activities, reporting, control checks, etc.
• Conduct portfolio analytics to drive business objectives and efficacy across channels
• Stakeholder management is a key requirement of the role, both global and local

Mandatory requirements:

• Minimum Education – Bachelors (BCOM, BA/BS) / Masters (MBA)
• Excellent Excel skills and operation knowledge in banking (1 year)
• 2 years of experience
• Familiarity with AI-enabled tools is an advantage