IT Support Engineer

We are seeking an IT Support Engineer to join our team in San Francisco. This is a hybrid role, requiring 4 days of on-site work and 1 day of remote work.

As an IT Support Engineer, you will be responsible for:

• Device lifecycle management: assisting with laptop procurement, setup, returns, and secure wiping
• Office IT support: providing on-hand support to our colleagues in our San Francisco office
• AV support: ensuring meeting rooms and AV equipment are running reliably
• End-user support: handling inbound support requests and being a friendly first point of contact for the team
• Onboarding: running IT onboarding calls for new joiners
• New IT projects: contributing to Tech Ops initiatives
• Automation and tooling: building automations and Slack bots to streamline repetitive work
• Documentation: writing and maintaining clear internal IT documentation and guides

To succeed in this role, you should have:

• A friendly, end-user focused attitude
• Strong organisational skills and a proactive mindset
• Comfort with common IT fundamentals (macOS, networking basics, SaaS tooling)
• A willingness to learn new tools and technologies quickly
• Clear written and verbal communication skills

We offer:

• Competitive compensation and stock options
• Stock options to give you ownership in the company
• An extraordinary team with ambitious and smart people
• Annual company off-sites in exciting locations
• Opportunities for growth and professional development